Refund policy

Refund and Return Policy

ABYADO products are made to order through our print-on-demand fulfillment partner. Because each item is produced specifically for your order, we generally do not accept returns or exchanges for incorrect size, incorrect color, change of mind, or buyer's remorse. Please review the product photos and size information carefully before ordering.

Damaged, defective, misprinted, or incorrect items

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at info@abyado.com.

Please include your order number and clear photos showing the entire item, the affected area, and the print or product details. If the issue is confirmed, we may provide a replacement or refund at no additional cost. You do not need to return the item unless we specifically instruct you to do so.

Lost packages

If your package has not arrived, contact us within 30 days of the estimated delivery date with your order number. We will review the tracking information and available options.

Address errors and unclaimed packages

We are not responsible for orders that cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package. Reshipping may be available at the customer's expense.

How to contact us

To request help with an order, email info@abyado.com with your order number, a description of the issue, and the requested photos. We will review the request and respond with next steps.

This policy does not limit any mandatory consumer rights that apply to you under the laws of your country or region.